Our products come with a standard 365-day warranty, covering any defects in materials or workmanship under normal usage conditions. The warranty does not cover issues arising from misuse, unauthorized repairs, or accidental damage. If your product shows signs of a defect during the warranty period, you may be eligible for a repair or replacement at no additional cost.

1.Submit Warranty Claim: Use the form below to provide details about your product and the issue. Make sure to include your order number, the product's model number, and a description of the defect.

2.Claim Review: Once your claim is submitted, we will review it within 2 business days and determine if your product is eligible for warranty service.

3.Repair or Replacement Decision: After reviewing your claim, we will decide if your product qualifies for repair or replacement and notify you via email.

4.Return Instructions: If your claim is approved, we will provide detailed return instructions. For defects covered under warranty, LVYUAN will cover the return shipping costs.

5.Product Resolution: Once we receive the product, we will assess it and proceed with either repairing the defect or issuing a replacement. You will be updated throughout the process.

If your product has a defect and is still within the warranty period, please fill out the feedback form below to let us know how we can assist you. Providing clear and accurate details will help us resolve your issue quickly.